How can I be nice to my hotel staff?
How can I be nice to my hotel staff? Above all, remember that hotel workers are working—and they're not your friends, no matter how nice they are—so keep your interactions with them professional. If you want to express your appreciation, a tip and a thank-you note are the ways to go.
How do you deal with rude hotel guests?
- Apologize.
- Care to listen.
- Avoid arguments, remain calm, and be polite.
- Make sure your body language is not aggressive.
- Empathize and acknowledge their frustrations.
- Never pass on the guest to another department.
- Comfort with best offerings.
- Avoid taking things personally.
How do you deal with annoying hotel guests?
Always respond amicably and treat your guest well. Understand they want - empathy, apology. Respond with an apology and pay attention to what your guest has to say. An apology will calm down an agitated guest and you'll be able to address the problem well once you understand the issue.
How can I be polite in a hotel?
- A good hotel will do just about anything to make their guests feel welcome. ...
- No Bare Feet. ...
- Say “Yes” to Staying Dressed. ...
- Respect Quiet Hours. ...
- Tidy Up. ...
- Enjoy Public Areas (Within Reason) ...
- Teach Your Children Well. ...
- Always Be Courteous.
How do you show appreciation to hotel staff?
It's pretty simple. Leave a tip for the housekeepers or even a thank you note. When you go to the front desk to checkout, let the front desk agent know how pleased you were with your stay, and if you want to. Leave a positive review on travel sites.
How can I impress my hotel manager?
- Listen and pay attention: Not only to basic instructions and general information but listen for subtle clues about what the manager notices and appreciates. ...
- Show up early: This is always impressive, showing the boss that you are serious about your job and have a strong work ethic.
What do hotel employees want?
Hotel staff members do whatever makes guests comfortable, including taking reservations, cleaning guest rooms, planning parties and maintaining the building. If you love working with people, a hotel job may be perfect for you.
What is unacceptable behavior in a hotel?
Regardless of the your Department within the Hotel – Unacceptable behaviour includes unwanted physical contact, stalking, offensive comments, joking about somebody (whether using words or body language) and publishing, circulating or displaying offensive material or pictures.
What makes hotel guests happy?
First impressions are everything Guests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.
What is the 10 5 rule in hotels?
When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.