Does Delta airline have good customer service?


Does Delta airline have good customer service? Delta continues to earn accolades from customers for its outstanding customer service in the U.S. and around the world. The airline was recently awarded several 2021 Best in Business Travel Awards by Business Traveler USA, including: Airline with Best Overall Customer Service.


Which airline provides the best customer service and why?

JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.


What airline has the best customer service?

JetBlue Airways ranked no. 1 in customer satisfaction for best in first and business class. JetBlue Airways ranked highest in customer satisfaction in first/business class for the second year in a row, with a score of 893.


Why do people like Delta Air Lines so much?

Delta's economy class is more spacious than the American average, with wider seats and more legroom. Passengers like it so much that it's been voted the most comfortable economy seat time and time again.


Is Delta Air Lines safe 2023?

Meanwhile, the same five US carriers that made the list last year — Alaska Airlines, Hawaiian Airlines, United Airlines, American Airlines, and Delta Air Lines — maintained their spots in 2023.


Which US airline has highest customer satisfaction?

As of 2023, the US American airline with the highest customer satisfaction index score was Alaska Airlines, with an ACSI score of 81. This was significantly above the average for all airlines, which stood at a score of 76 in 2023.


What airline has the most customer complaints?

In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.


Is Delta considered a good airline?

Generally, Delta is a good airline for travelers who want a comfortable flight experience overall at a cost that's in line with its service and offerings. Photo courtesy of Delta Air Lines.


Which is better Delta or United?

In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.


What is the safest US airline?

Top 10 safest airlines to fly on right now
  • Delta Airlines. Major crashes in the last 50 years: 7. ...
  • American Airlines. Major crashes in the last 50 years: 14. ...
  • International: Qatar Airways. Major crashes in the last 50 years: 0. ...
  • International: Etihad Airways. Major crashes since operations started: 0.


What are the weaknesses of Delta Air Lines?

Delta Airlines Weaknesses
  • Relies on one market. The nature of the business that Delta Airlines runs is that its biggest market is just North America, which accounted for around 82% of total revenue in 2021. ...
  • Higher attrition rate. ...
  • Aircraft concerns.


Is Delta the most comfortable airline?

Delta, Alaska Airlines, Southwest Airlines and American Airlines are tied for No. 2 in passenger comfort. WalletHub names Envoy, a regional airline owned by American, as the safest airline.


Is Delta the best airline in the world?

Delta has been named the World's Most Admired Airline by Fortune, with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.


Is it risky to fly Delta?

According to statistics and records, Delta is a safe and reliable airline in the world. It may not have undergone occurrences threatening the life or property of a traveler in recent times. Additionally, this carrier is committed to offering flights with amenities to be used during emergencies.


Why is Delta the best airline?

Customer Service And Satisfaction
While no one loves needing to call up customer service, Delta passengers have more positive experiences than most. Delta repeatedly ranks in the top two U.S. airlines in customer service and customer satisfaction, according to J.D. Power, Expedia, Forbes, and others.