Do you need a PIN for contactless payments?


Do you need a PIN for contactless payments? Contactless transactions don't require you to enter a PIN, sign a receipt, or wait for your card to be processed in the chip card holder. You can make purchases in seconds.


What are the rules on contactless payments?

Because no signature or PIN verification is typically required, contactless purchases are often limited to a maximum amount per transaction, known as a Cardholder Verification Limit (CVM limit). Limits vary between banks.


What are the disadvantages of contactless payment?

Because contactless payments require neither PIN nor signature authorisation, lost or stolen contactless cards can be used to make fraudulent transactions.


How many times can I use contactless before entering PIN?

Card issuers only allow five consecutive contactless transactions that can be made before a PIN is requested in order to prevent fraud.


What happens if I forget to tap out on contactless?

You will be charged the single fare to the end of the route, so always remember to tap off in order to pay the correct fare. If you do forget to tap off please contact customer services. To find out more about Tap On Tap Off Contactless visit our FAQ section on the Contactless Portal.


What happens if you forget to tap off?

Missed Tap Off Cost If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.