Do people use travel agents anymore?


Do people use travel agents anymore? Do people still use travel agents? That's a question we get asked a lot at the American Society of Travel Advisors. Our members—travel advisors themselves—often get asked the same. Of course, the numbers say the answer is yes!


How can you tell a fake travel agent?

Legitimate agents have a physical office address and landline contact details. Scammers tend often to deal with their customers only on phone to ensure that they can't be traced if their act is caught. If the travel agents ask you to meet at a public place outside, you can always look for a different one.


Should you always use a travel agent?

They can help find the best rooms, book services you didn't even know existed and tie all the pieces together on a complicated itinerary. A travel agent can be particularly beneficial if you don't have the time to do all the research yourself, or if you're looking for help in getting the best deal.


Why are travel agents disappearing?

Then along came online booking sites like Travelocity and Expedia. These and other web platforms gave consumers the ability to plan and purchase their own trips. Losing clients to online providers and reduced commissions hurt brick-and-mortar agencies, leading many to downsize or leave the industry altogether.


Why do Gen Z travel so much?

70% of Gen Z and millennial respondents agree that they have been inspired to visit a destination after seeing it featured in a TV show, news source, or movie. And 61%of Gen Z and millennials agree that a top motivation for traveling in 2023 is to visit a destination because it looks great in photos and videos.


Do people still use travel agents 2023?

People still choose a travel agent to help them book their travel experience, whether it is for business or pleasure. A travel agent helps travelers navigate any issues that may arise. They can even help save travelers money because they know what kinds of discounts and packages are out there.


How can I trust a travel agent?

Take advice from friends and business associates who use an agent they trust and always check business profiles on BBB.org. Visit or call several agencies to find the one that best suits your needs. Consider everything from the appearance of the office to the agent's willingness to listen and answer questions.


How much do Disney travel agents make?

For most vacations, especially for new travel agents, your commission starts out at around 10%. That means if you book a $6,000 trip, you'll make $600 after that person travels. This does not include Disney cruises - They are a little different depending on the volume of your sales.


Are travel agents making a comeback?

Today, despite multiple threats to their business model, travel advisors appear to be here to stay. Many expect a surge of 2022 bookings, with clients ready to travel again after a year and a half of pandemic lethargy.


How do you know if a travel agent is bad?

Does not follow up: A bad agent promises trip options and rates, but fails to deliver in a timely manner to the client, who then moves on to another agent. A bad agent also fails to follow up with the client after a trip that has been booked to see how it went.


When would someone decide not to use a travel agent?

Travel Circumstances When You Cannot Use a Travel Agent You might have online bonuses or credits, like Expedia+ Rewards or Orbitz Orbucks. A hotel may offer extra loyalty points when you book directly through their website. It might be easier for you to arrange rentals cars from an independent agency.


How do travel agents get paid?

Generally, leisure travel agencies' main revenue is from commissions vendors pay on vacation packages, cruises, air, and other add-ons. However, consultation fees and service fees are becoming more common as agencies try to diversify income sources to become less dependent on supplier commissions.


Does a trip cost more when you use a travel agent?

It's a myth that working with a travel agent will automatically cost you more; most get paid via commissions from the hotel or outfitter. Sure, some travel agents do charge a fee for putting together an itinerary, but most will credit you that fee if you end up booking the trip through them.


What percentage of people still use travel agents?

The short answer is, yes. 22% of U.S. travelers used a travel advisor 1. This percentage will grow, with 50% of travelers reporting they're more likely to use a travel advisor post-pandemic (a 14% increase from 2022!) 2.


Should I use a travel agent to book an all inclusive?

Booking directly with the resort itself is one of the best ways to ensure you travel and relax on the days you desire. Travel Agents are often paid on commission, and may not have your best interest in mind. They may push a certain resort or package deal on you which benefits them, but not you.


Is a travel agent high risk?

But travel agencies also typically fall under “high risk.” One reason for that is the higher-than-average chargeback rates that can come from bookings for a future trip that a client later wants to cancel.


Is it actually cheaper to use a travel agent?

The cost of using a travel agent is generally marginal, and often, they won't charge you at all. Much of their money comes from commissions the hotels and wholesalers pay them. Before you decide to book with a travel agent, inquire whether or not they charge fees.


Are travel agents in demand 2023?

As of 2023, there are over 400,000 people employed in the Travel Agencies industry in the US. The industry is forecast to grow by 7.1% throughout 2023, clearly demonstrating that demand for travel agents remains strong.


Do Millennials use travel agents?

If you're a millennial or Gen Zer, you may be surprised by the retro hack some fellow travelers use to book seamless trips: a travel agent. Will Pay for Wanderlust! Millennials and Gen Zers are more likely to use travel agents/advisers than Boomers, according to a December 2022 Flywire survey of luxury travelers.


Who is the best travel agent to use?

The Top 20 Most Powerful Travel Agencies in 2023
  1. Booking Holdings. (photo courtesy of Booking Holdings) ...
  2. Expedia Group. ...
  3. American Express Global Business Travel. ...
  4. BCD Travel. ...
  5. CWT. ...
  6. Flight Centre. ...
  7. American Express Travel. ...
  8. Chase Travel Group.


Why is everyone becoming a travel agent?

The reason people turn to travel agents, aside from having a helping hand during any travel chaos, is also to tap into the travel agent's first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can't be found on ...


What are the disadvantages of using a travel agent?

  • You're Not The One Planning Your Travel. While not planning your travel is a pro to some, for other travelers, it's a major con. ...
  • You Add Another Person To The Equation. ...
  • You Actually Have To Find The Agent. ...
  • They're Not Great For Spur-Of-The-Moment Changes.


Is it better to book online or with a travel agent?

Travel agents save clients money, but the benefits of booking with a travel agent go way beyond. Travel agents also create high-value travel over OTAs because (the living, breathing, talented humans that they are) are able to advocate for clients when things go awry.