Do hotels care about reviews?

Do hotels care about reviews? Yes, Hotel Reviews Do Matter Furthermore, if hotels are not addressing the negative guest reviews, this could speak to a more significant issue. Frankly, most customers take advantage of online reviews before deciding on a hotel.

What is the Hilton 5 10 rule?

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

What is 10x10 rule in hotel?

These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.

Do hosts look at guest reviews?

Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”

What is the most important thing in a hotel?

What is the 80 20 rule in hotels?

The 80/20 Rule states that a small number of causes are responsible for a great number of effects. In business that often means 80% of your revenue comes from 20% of your customers, so looking after them should be your primary focus.

Why do hotels take 50 dollars?

This credit card is what the hotel will charge in the case of any damage to your hotel room. Each hotel will have its own specific hold amount, generally $50-$200, on top of your room rate (including taxes and fees).

What is the golden rule in hotel?

Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand. Take time for courtesy and consideration: Kind words and polite gestures make people feel special.

What is the 10 5 rule in hotels?

When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.