Can you use a screenshot of a Railcard?
Can you use a screenshot of a Railcard? Screenshots of eTickets can't be used to travel.
Are railcards only digital now?
Most Railcards can be purchased online with the option to download as a digital Railcard to your smartphone or device with our Railcard App. Some 1-year Railcards can also be purchased at any National Rail staffed ticket office.
Can you use a Railcard without the card?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
What if I lost my Railcard before travel?
If you've lost your card or forgotten it you can login to your account. If you have already purchased a discounted ticket and you can't access your Railcard you'll need to speak to station staff before getting on the train to exchange your ticket, otherwise onboard you may have to purchase a full price ticket.
Do I need to show my Railcard on the train?
A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.
Can I buy a Railcard that is not digital?
Unfortunately, you can only have one version of your Railcard – either plastic or digital.
What proof do you need for a Railcard?
No. Just your name, address and basic information is required.
How strict are Railcard photos?
Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.
What happens if I dont have my Railcard on me?
If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare. Minor delays on some routes - Check to see if your journey is affected.
Can someone use my Railcard?
No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.
Do I need a physical copy of my Railcard?
Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Can I show my Railcard on my phone?
Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.
What happens if I lose my digital Railcard?
In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.
Can you use a screenshot of a QR code train ticket?
No, please do not screenshot your e-ticket as the QR code may be blurred or not sufficiently accurate to scan.