Can you complain to Uber?
Can you complain to Uber? Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response. We'll also send you an email.
What happens when you complain on Uber Eats?
We're able to provide the best support if contacted within 48 hours of placing the order. We recommend providing a photo of your order, so we can thoroughly review your request. You can also give feedback for each item in your order using our in-app rating system.
How do I contact Uber UK by phone?
Call us on +448081897190 or +448085015525 You can call us 24 hours a day, 7 days a week. Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.
Why is it so hard to get a refund on Uber Eats?
Why Can't I Get a Refund on Uber Eats? Uber Eats only issues a refund if your order is canceled before the restaurant accepts your order. If the order has already been accepted, you cannot get a refund. The most crucial thing to keep in mind is time if you want to cancel your order and receive a refund.
What happens when Uber takes too long?
If it's been over 2 minutes since the driver accepted the trip request a passenger will be charged a $5 cancellation fee. Bear in mind it might seem like your driver is “taking too long” because they are completing their last trip and those passengers have done something to delay dropping them off.
How long does it take for Uber to refund?
We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
How do I email Uber customer service?
There is no customer service email address to which you can directly send a message. So to email Uber customer service, you will have to submit a request on Uber's Rider Help portal. Once you submit a request for Uber to contact you, you will receive an email at the email address you designated.
Can Uber drivers see your tip?
In essence, yes, Uber Eats drivers and an Uber driver or a DoorDash driver know how much the tip is when they choose to accept the delivery order. However, customers can adjust their tipping level after delivery is complete.
Does Uber refund orders?
We'll review and determine next steps. We won't be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.
How do I chat with Uber driver?
If you have just requested a ride, you can tap the bar with your driver's info at the bottom of the screen and select “Contact”. If you're contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.
Will Uber refund me for missing items?
If the order you received included incorrect items or was missing items, let us know here. Please contact us within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution. Mention the exact missing or incorrect item(s) in your order.
Why is Uber taking money from my account?
Uber might charge you for a temporary authorization hold, which Uber positions after requesting a ride at an upfront regular fare price. The difference between actual Uber charges and fraudulent charges for an Uber rider may also be due to your friends or family members taking a ride using your account.
What happens if my phone dies during Uber?
The driver will end the ride when it is complete, which will also end the transaction on the app in your phone. You will have 24 hours to rate the driver and add a tip. PRO TIP: If your phone is about to die while the driver is en route to your destination, don't move!
What if Uber Eats took my money but no order?
When this happens, Uber Eats still charges you for the order, because they're under the impression the driver tried to contact you and was unsuccessful. The easiest way to fix this is to contact support. The number for the US is (800) 253-6882.
Can I talk to a live person at Uber?
24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.