Can I use my train ticket on a different train if mine is Cancelled?


Can I use my train ticket on a different train if mine is Cancelled? Don't worry, though, they're not invalid. If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket.


Can I use an advance single on a different train?

Advance train tickets aren't flexible, meaning they can only be used on the specific route and time shown on the ticket.


Is it possible to rebook Cancelled train ticket?

Once a ticket is canceled, it is considered final, and the cancellation process is irreversible. If you mistakenly canceled a ticket and want to travel on the same train, you would need to make a new booking, subject to seat availability, for the desired train and class. You can't undo your cancellation.


What if I get on the wrong train?

If the conductor discovers the error, then your chances of a fine increase. Bottom line is that getting on the wrong train is your mistake and you'll incur the cost of any changes. The type of ticket you hold will determine whether you can exchange it at full or partial value or whether you'll need to buy new tickets.


Can you get an earlier train than booked UK?

This depends on the ticket type. Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first. Advance tickets are our cheapest tickets and are only valid for the booked train.


Can I speak to anyone at Trainline?

You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.


Can I use my Trainline ticket later?

Anytime Return: Your outward travel can be anytime within five days of the date on your ticket. Your return travel must be within one calendar month of the outward travel date specified. Anytime Day Return: Your outward and return travel can be on any train on the date specified.


Can I use my Trainline ticket on another train if my train is Cancelled?

If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.


Can I get the next train if I miss mine Trainline?

If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.


Can I get an earlier train than the one I booked?

You can change your reserved train as many times as you like free of charge, as long as you have not entered the ticket gate and have not picked up your ticket, and your reserved train's departure time has not passed. You can change your reservation to an earlier train yourself.


Can I travel in the next train if I missed a train with a reserved ticket?

If you are caught with a reserved ticket for another train, you will be treated the same way as travelling without a ticket. A hefty fine will be imposed and the railways may also take legal action. If you miss your train with a reserved ticket, you have no option but to reserve a seat again for the next train.


Can you use the same train ticket at a different time?

No, your ticket is not valid for any other train and you would most likely be kicked off the train at the next stop once they try to scan your ticket. Or make you buy a new ticket on the spot of course.


Can I get on another train if mine is Cancelled?

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.


What are the rules if your train is Cancelled?

Passengers are entitled to a full refund if the train is three hours or more delayed or cancelled; for e-tickets it's automatic but counter tickets require a visit to the reservation counter. A TDR can be filed if the train consistently experiences delays after the chart has been prepared.


Can train tickets be swapped?

Whether you can change your ticket, or receive a refund, depends on the type of ticket you have bought and where you bought it. Changes to tickets can be made at most National Rail ticket offices before you travel. Alternatively, you can contact the online retailer that you bought your ticket from.


How much is the penalty for Cancelling train ticket?

Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.