Can I renew my family and friends Railcard at the station?
Can I renew my family and friends Railcard at the station? Yes, if you do not wish to renew online, you can renew your Family & Friends Railcard at any staffed station ticket office in the UK.
What happens if you lose your family and friends Railcard?
Don't worry it can be replaced. You are entitled to apply for one replacement in the event of loss or damage.
Can I buy a 3 year Senior Railcard at the station?
Whether you want to get a digital Railcard or prefer the traditional version, there are 2 ways you can purchase your Senior Railcard: Online (1-year or 3-year Railcard) At a staffed station ticket office (1-year Railcard only)
Can you renew Railcard at station?
Can I renew my Railcard at a station? Yes, if you do not wish to renew online, you can also renew at a staffed station ticket office.
How do I contact Railcard?
Please contact us on 0345 605 0525 or email us at [email protected]. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day. How do I make a complaint?
Do I need a photo for a family and friends Railcard?
You will need a passport style photo (shoulders up) if you are purchasing a digital Family & Friends Railcard online.
How do I renew my expired Railcard?
Please click 'Renew my Railcard' on the website homepage to log in to account. Once logged in, click 'Renew' under your expired or soon to expired Railcard, select 'Digital' or 'Plastic' under 'Choose the type of Railcard you would like' section and follow the instruction on the screen to complete your purchase.
Can you get a Railcard instantly?
If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.
Can I buy a Railcard at the station UK?
Yes. You can buy a 1-year Senior Railcard over the counter at all staffed stations ticket offices.
Can I buy a Railcard on the day?
You can buy a Family & Friends Railcard at any National Rail staffed station ticket office or National Rail-licensed Travel Agent. You can do it on the day you are travelling, just ensure the ticket office is open.