Can I get a refund on my Trainline ticket?

Can I get a refund on my Trainline ticket? Flexible tickets Anytime, Off-Peak and Super Off-Peak can be bought as Single or Returns. Single tickets - each is refundable. Return tickets - are refundable where both directions are unused.

Can I get an earlier train than the one I booked Trainline?

Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

How long do Trainline refunds take?

Refunds can take an average of 3-5 days to process. You can check the status of your refund in your account. Here's a guide to what the statuses mean. Refunded/ Refund Approved - You've done everything you need to and your refund is on the way back to you, it will appear in your account within 5 days.

Is Trainline non refundable?

Single tickets - each is refundable. Return tickets - are refundable where both directions are unused. Return tickets - only one direction of travel is used: If only the outbound leg is used, the return part is refundable*

Can you get a refund on Anytime train tickets?

With Anytime Returns the outward part is valid for 5 days from the date shown on your ticket, and the return for 1 month. Anytime Day tickets are only valid on the date shown. Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel.

What is open return on Trainline?

Although not an official ticket type an 'Open Return' train ticket simply means you have more flexibility on the train you decide to travel back on, either on the date specified or within one calendar month of your outward journey.

Can I use my Trainline ticket on another train if my train is Cancelled?

If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

Can I get the next train if I miss mine Trainline?

If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

How do I make a claim on Trainline?

You'll find it in the policy document attached to the email you received from 'Trainline - Travel Insurance'. The easiest way to make a claim is online. In the policy confirmation email from 'Trainline – Travel Insurance' there is a link to the online claims journey.

How do I know if my ticket is refundable?