Can I get a refund if I pay the Congestion Charge by mistake?


Can I get a refund if I pay the Congestion Charge by mistake? Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.


How is congestion charge enforced?

With congestion pricing, tolls typically vary by time of day and are collected at highway speeds using electronic toll collection technology. Traffic flows freely and there are no toll booths. Vehicles are equipped with electronic devices called transponders or tags, which are read by overhead antennas.


What happens if you accidentally go into the congestion zone?

The congestion zones themselves work by using cameras to capture the registration plates of those driving there. A fee will be issued to you if you have not pre-paid, and you will be notified of this – so, even if you drove in the zone accidentally, you will find out.


What cars are exempt from congestion charge?

Who doesn't have to pay congestion charges?
  • Blue Badge holders.
  • Roadside recovery vehicles.
  • Accredited breakdown vehicles.
  • Vehicles with nine or more seats.
  • Cars that emit 75g/km or less of CO2.
  • Zero-emission vehicles (Fully electric vehicles and any other zero emissions vehicles)


Do tourists have to pay congestion charge?

You'll need to pay the London Congestion Charge each day you drive in the Congestion Charge area from 7am until 6pm Monday – Friday (not public holidays). You can pay the London Congestion Charge either online or by phone.


Can I pay the Congestion Charge by phone?

You can pay for the Congestion Charge in several different ways. The official TfL website lets you pay online, or you can use a dedicated Congestion Charge app. If you don't have internet access, you can pay by phone or set up an Auto Pay account for automatic payments.


How do I contact Congestion Charge?

How do I make a complaint?
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.


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