Can I change my digital Railcard to a paper one?

Can I change my digital Railcard to a paper one? Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

Why doesn t my digital Railcard work?

If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

Can I still get a physical Railcard?

You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

How do I cancel my digital Railcard?

Please go to 'Manage my Railcard' on the website homepage to log in to your account. Once logged in, click on 'Details' under your active digital Railcard, then click on 'Manage Digital Devices' and select the device you want to remove.

How do I transfer my digital Railcard to my new phone?

Once logged in, click on 'Details' under your active 26-30 Railcard, then click on 'Manage Digital Devices' and select the device you want to dissociate or remove. You will need to click on 'Request a new code for your Railcard' to generate a new download code to add your 26-30 Railcard to a new device.

How do I change my Railcard online?

Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.

Do screenshots of railcards work?

Digital railcards must be shown in the app, screenshots are not acceptable - so the fact it's a fake will be easily spotted.

Do all railcards need a photo?

Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.

Can you use a Railcard without the card?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Can I buy a Railcard that is not digital?

Unfortunately, you can only have one version of your Railcard – either plastic or digital.

How do I get a physical Railcard?

You can also apply for your Railcard by visiting any staffed station ticket office and get your Railcard on the same day! Just be sure to allow yourself plenty of time between purchasing your Railcard and when you need to depart for your journey.

Do I need a physical copy of my Railcard?

Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

What happens if you buy a train ticket without a Railcard?

If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

Can I use my boyfriends Railcard?

No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.