Can I cancel my Railcard and get a refund?
Can I cancel my Railcard and get a refund? A: No. Unfortunately once a Railcard has been issued it is non-refundable.
Can I cancel my Network Railcard?
No. Once a Network Railcard has been issued it is non-refundable.
What happens if you use expired Railcard?
Railcards do not renew automatically. You must make sure that your Railcard is renewed in good time because a Railcard that has expired is not valid for use and you may be charged a penalty fare for travelling on an expired Railcard.
How do I contact Railcard by phone?
You will need to contact our customer support team on 0345 3000 250 so that we can better understand the activity that has caused your Railcard to be blocked. If appropriate, they will be able to help you get back online with your Railcard.
How do I claim money back from my Railcard?
Unfortunately, once a Railcard has been issued it is non-refundable. What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare? A: If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard.
How do I change my Railcard online?
Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details, including your address.
Is it cheaper to have a Railcard?
About Railcards Whether it's a day out in the city or in the countryside, a trip to catch-up with your friends or visiting the family, with a Railcard you can save 1/3 on your train trips. A Railcard saves you money on almost every journey you take.
Why won t Trainline refund me?
Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.
How long to claim rail refund?
Under our Passenger's Charter and the National Rail Conditions of Travel, to qualify for compensation you must make the claim within 28 days of completing the relevant journey.
Do trains check railcards?
Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.
How can I travel without a Railcard?
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.