Can Airbnb be contacted?

Can Airbnb be contacted? Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

Can Airbnb help with refund?

Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

Should I contact Airbnb host?

You're more than welcome to contact a Host at any time. Sometimes, you'll have to—other times, it's simply a good idea. Unless you've found an Instant Book listing, you'll have to request that the Host accept your stay.

What is the protection for guests on Airbnb?

AirCover for guests provides support for serious issues with your booking (e.g. Host cancellation within 30 days of check-in) or during your stay (e.g. the heat going out in winter, the listing has fewer bedrooms than listed, it's a different type of home—a private room instead of an entire home, a major advertised ...

What happens if you are unhappy with your Airbnb?

Document the issue and message your Host Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It's likely that they'll be able to help you fix the issue. You can message your Host directly from your inbox to let them know what's going on.

Can Airbnb owners watch you?

The vacation rental property allows for security cameras in many parts of a home or apartment that's rented out to guests. But if you're going to be watched, you should know about it. Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices.

Does Airbnb monitor your messages?

Safety is important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don't sell reviews or analyses of these communications.

How do I talk to a human at Airbnb?

Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

Who is the head of customer service for Airbnb?

Today, we are excited to announce that Tara Bunch will join Airbnb as Global Head of Operations. In this role, Bunch will oversee Airbnb's Customer Service, Trust and Safety and Payments teams and report directly to Airbnb Co-Founder and CEO Brian Chesky.

What are grounds for a refund on Airbnb?

If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

How do I escalate a complaint on Airbnb?

Does Airbnb take complaints seriously?

Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.