Can a Bolt driver cancel a trip?
Can a Bolt driver cancel a trip? Cancellation fees are applied in the following situations: The driver cancels the trip request after waiting for the passenger for more than 4-8 minutes, depending on the market.
Does Bolt charge if you cancel a ride?
We understand that there might be situations when you need to cancel your request. Please note that in some cases you will be charged a cancellation fee. Cancellation fees are applied in the following situations: If you cancel your request more than 2 minutes after the driver has accepted.
What happens when Bolt driver cancels?
You won't be charged a cancellation fee if you cancel your request within 2 minutes from the moment driver accepted your request or if a driver cancels the request without waiting for you for at least 4-5 minutes. Note: The authorisation fee can be mistaken for the cancellation fee.
How do you call a bolt driver after a ride?
?? Simply click on the chat icon on the ride info bar and. send a message to your driver or tap the call icon and. select 'call driver in-app' ??
How late can you cancel Bolt?
How late can you cancel Bolt? You may cancel your booking request for a Journey any time before you begin your Journey by informing us through the App. We may also cancel the Journey if you are late to arrive to the pick-up location after the Driver has arrived.
Can a Bolt driver cancel a ride?
Cancellation fees are applied in the following situations: The driver cancels the trip request after waiting for the passenger for more than 4-8 minutes, depending on the market.
Can Bolt drivers see your number?
The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.
Do Bolt drivers accept cash?
1.2 When using the Bolt app, the user can choose whether he/she wishes to pay in cash or via in-App payment for the transportation service to the driver. Once a payment option has been selected, the user cannot change this.
Why do Bolt block drivers?
If a driver fails the selfie verification, their account is permanently blocked and they can never use the Bolt app again, warns the company.
What percentage do Bolt drivers keep?
Bolt charges a 15% to 20% commission from the final price per order depending on the city. Commission fee applies to both cash and card rides and cancellation fees. Commission doesn't apply to tips, bonuses, additional airport or toll fees. Commission is calculated automatically and deducted from the weekly earnings.