Are digital railcards available immediately?
Are digital railcards available immediately? In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.
Why doesn t my digital Railcard work?
If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
Can I take a screenshot of my Railcard?
Digital railcards must be shown in the app, screenshots are not acceptable - so the fact it's a fake will be easily spotted.
Do you need ID for Railcard?
No. Just your name, address and basic information is required.
How quickly can you get a digital Railcard?
How quickly will I get my new digital Railcard? In most cases, you should get your digital Railcard instantly after following the steps in the 'How do I add a digital Railcard to my device' section below.
How do I access my Railcard digitally?
Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.
Is Digital Railcard better?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Does Trainline Digital Railcard work?
Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.
Do railcards work on the tube?
Your National Railcard gives you discounts on the Tube, DLR, London Overground, Elizabeth line and National Rail services.
Can I buy a Railcard online and use it straight away?
If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.
How strict are Railcard photos?
Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus. Please make sure that your face is not obscured by hats or hair.
Can I buy a digital Railcard at a station?
At a station You can also apply for your Railcard by visiting any staffed station ticket office within the Network Railcard area and get your Railcard on the same day! Just be sure to allow yourself plenty of time between purchasing your Railcard and before you need to depart for your journey.
Do they check for railcards on trains?
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train.
How long does it take to get a Railcard?
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.
Do you need a photo for a Railcard?
Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.